What Are Our Core Services?

ITCS offers professional counseling for adults, children and families of Filipinos and expatriates.

Corporations invest a great deal of money in the middle to top-level Filipino and foreign managers, and it makes sense to seek assistance locally for executives and their families.

Confidentiality is strictly observed, appointments can be scheduled during the day, evenings or on weekends.

Face - To - Face Counseling

Both expatriates and Filipinos have come to us for counseling which has brought clarity to their life situations thereby alleviating confusion, tension and pain. We have Filipino and expatriate counselors with expertise in addressing various issues including anxiety and depression, marital and relationship problems, substance abuse, difficult and troubled teenagers, post traumatic stress, loss and grief, domestic violence, transitional adjustment, sexual assault, and many others.

Subsidized Counseling

ITCS offers subsidized face-to-face counseling to needy individuals. In these sessions, the clients receive professional counseling and In Touch subsidizes the fees.

Psychological Testing

In Touch offers individual Psychological Testing for children between the ages of 6 - 16 years, which helps them with their interpersonal and academic growth.

Stress in everyday life in the Philippines is evident. Metro Manila advances rapidly in its endeavor to compete with other growing cities. As residents adapt to the fast-paced life, there are emotional and psychological consequences such as marital problems, family & other relationship issues, work stress, substance and drug abuses, financial problems, traffic, health problems, natural calamities, crime and suicide.

Crisis Line, a community service of In Touch Community Services, responds to these issues by giving free, confidential telephone counseling, community information and referral services. Anybody may access Crisis Line by dialing 893-7603 / 06.

Crisis Line receives approximately 250 calls a month.

Majority of callers are Filipinos and a number of calls also come from expatriates, and other individuals outside of the Metro Manila area.

Callers represent all ages and come from all walks of life - from working professionals to high school students.

Callers talk about marital and relationship problems, depression, difficulties in adjusting to a new environment, school difficulties, and peer problems.

At In Touch, we recognize the difficulties people experience when coming to a new country and adjusting to an entirely new life, where everyday things appear different and confusing. Our cultural orientation workshops have helped many adapt to their new circumstances and are widely recommended within the expatriate and 'Balikbayan' communities. 'Balikbayan' is the term given to ethnic Filipinos who have lived overseas.

Over the past 25 years, In Touch has conducted many training workshops and cross-cultural orientation seminars for corporations and individuals. The themes are based on family, cross- culture and self-development. Some of the topics include:

• Introduction to Living and Working in the Philippines
• Crisis Line Training
• Effective Listening & Self Awareness
• Managing Your Domestic Helper
• The Challenge of Adolescence
• Relationship Enhancement

Introduction to Living and Working in the Philippines

This workshop is designed for newly-arrived expatriates to aid their adaptation to life and work in the Philippines. For many newcomers to the Philippines, a common assumption is that although we are in Asia, the Western trappings and the use of the English language will make our transition to the Philippines a snap. Reality soon sets in and we are reminded that this is indeed a different culture with different cultural values. To help make this adaption as smooth and efficient as possible, ITCS provides a five-hour open seminar.

The Introduction to Living and Working in the Philippines seminar provides both a general examination of culture and cultural adaption, as well as specific insights into Filipino culture and behavior using the participants' own cultures as references.

At In Touch, our training niche is cross-cultural seminars. Most of our training has a cross-cultural element and has been designed to take culture into account. Our seminars specifically address cross-cultural issues for expatriates and Filipinos who are assigned to work abroad or intend to live abroad permanently.

In Touch offers professional training to the business community as well as to individuals. Some of these seminars are:

• Cross-cultural Communication
• Cross-cultural Team Building
• Assertiveness Training for Filipinos
• Working In a Multi-cultural Environment
• Pre-departure Cross-cultural Orientation for Filipinos

These seminars are tailored to meet the clients' training needs and covers such topics as:

• Stress-proof Your Life
• Diversity in the Workplace
• Dealing with Different Personalities
• Managing Your Emotions (EQ)
• Peak Performance
• Work/Life Balance
• Different Strokes for Different Folks
• Freedom From Anxiety (Learning New Ways to Relax)
• Inner Peace
• Addictions of Everyday Life: How, when and where do we get stuck?
• How to Foster Love in our Children
• Parenting Teens
• Teambuilding
• Healthy Work/Life Style
• Assertiveness Training for Filipinos in a Culturally Diverse Environment
• Sleep Shift
• Eating Disorders

The Employee Assistance Program (EAP) offers professional and confidential counseling services to regular employees of companies and is provided on-site or off-site.

The aim of these programs is to ensure that employees with work or family problems are able to return to healthy, productive lives rapidly.

This program focuses on work problems, family concerns, emotional stress and difficulties involving alcohol and other substances.

The EAP process includes problem assessment, action planning, referral and follow up. Client confidentiality is strictly maintained.

Program Components

Basic Services

Briefing – Briefing sessions are essential, especially at the launch of the program, so employees can obtain accurate information on what the EAP is all about; how the program can benefit them and how to access the various services available to them.

• People Management Consulting
• Executive Coaching Program
• Learning and Development
• Outplacement Consulting Services
• Work/Life Coaching
• Personality Assessment Service
• Wellness Consulting Services
• Relocation Adjustment Consulting
• Critical Incident Stress Management

A service offered to companies and groups who have experienced a traumatic event, either a national disaster such as floods, landslides or earthquakes, as well as kidnapping, murder and robbery.

If employees experience trauma, work-related or not, natural or man-made disaster, more often than not, its psychological effects will impede their normal functioning at work and affect their personal relationships, if left unabated. A special counseling session conducted by our doctors and/or highly-qualified counselors have been proven to help employees transcend the negative effects of the experience and help restore well-being. These sessions are given within 72 hours of the traumatic experience.