Crisis Line is a free service offered by In Touch Community Services, 
a non-profit, non-governmental organisation geared towards improving the mental health of our community.

Every day, Crisis Line responds to stress-related issues by giving free and confidential helpline support, community information, and referral services to those in need. Our professionally trained helpline responders have gone through a comprehensive training program that helps them give callers the specific help they need.

We hold yearly volunteer trainings and are on the lookout for volunteers to help man the hotline. ​Interested? Read on!

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Minimum requirements to volunteer:

• At least High School graduate or 19 years of age.
• The maturity and stability needed to function adequately in crisis intervention.
• Acceptance through volunteer application form and personal interview.
• Completion of training course provided. Selection process will continue through the training program. 
• Basic technological confidence to understand and utilize online tools and platforms. 
• Access to own computer equipment (PC or laptop).

Responsibilities of a volunteer helpline responder:

• ​To provide immediate telephone response (counseling, information, or referral).
• To help individuals in any type of crisis.
• To encourage the callers' own problem solving methods.
• To explore alternatives and possible consequences realistically.
• To refer persons with emergency health-related or social problems to the appropriate resource.
• To obtain information on welfare and/or mental health related programs in the community.​

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Schedule

2022 Schedules: 5 wks, M-W-F (5 to 8:30pm)
1st batch: Feb 21 to Mar 25
2nd batch: May 23 to Jun 24
3rd batch: Aug 8 to Sep 9
4th batch: Nov 7 to Dec 9
(Register now. Limited slots only.)

​- Training classes are offered online via a video conferencing platform. Confirmed participants will be sent the log in credentials.
- 10 modules, 5 role plays, with short breaks each session. All volunteers are required to complete all 10 modules and 5 role plays to finish the program.

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Delivery & Evaluation

Each session comprises:
- Online lecture & discussion via video conferencing
- Supervised role play practice
- Assessments & feedback based on quality checklist
- Practice assignments

Participant Evaluation:
​30% Post-lecture Tests
30% Role play assessments
20% Final Exam (written) 
20% Final Exam (role play)

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Training Fee Options
vs
​Requirements

Option 1: FULL PAY
​
Php 8,000 (w/ Installment option)
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.

​Total of 96 volunteer hours.

 Option 2: PARTIAL SUBSIDY
​
Php 4,000 (w/ Installment option)
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​
Additional 64hrs of service in other programs in exchange of subsidy
provided.

Total of 160 volunteer hours.

Option 3: FULL SUBSIDY

Get trained for FREE
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​
​Additional 128hrs of service in other programs in exchange of subsidy
provided.​

Total of 224 volunteer hours.

Upon successfully finishing all course, practicum, and/or service requirements,
you'll receive a Certificate of Completion and an opportunity to continue
serving the community ​as a certified Crisis Line responder.

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For questions and more information, you may email us at:
helpline@in-touch.org

*Limited slots per training batch.

Interested to join the next batch? Sign up to be scheduled for an online interview! 

Sign-up

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