​Crisis Line is a free service offered by In Touch Community Services, a non-profit, non-governmental organization geared towards improving the mental health of our community.

Every day, Crisis Line responds to emotional and stress-related issues by giving free and confidential helpline support, community information, and referral services to those in need.

Our professionally trained helpline responders are made up of multicultural volunteers who have gone through a comprehensive training program that helps them give callers the specific help they need.

We hold yearly volunteer trainings and are on the lookout for volunteers to help man the hotline. ​Interested? Read on!

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Minimum requirements to volunteer:

• At least High School graduate or 19 years of age.
• The maturity and stability needed to function adequately in crisis intervention.
• Acceptance through volunteer application form and personal interview.
• Completion of training course provided. Selection process will continue through the training program. 
• Basic technological confidence to understand and utilize online tools and platforms. 
• Access to own computer equipment (PC or laptop).

Responsibilities of a volunteer helpline responder:

• ​To provide immediate telephone response (counseling, information, or referral).
• To help individuals in any type of crisis.
• To encourage the callers' own problem solving methods.
• To explore alternatives and possible consequences realistically.
• To refer persons with emergency health-related or social problems to the appropriate resource.
• To obtain information on welfare and/or mental health related programs in the community.​

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Schedule

CL Trainings for 2023:

• Batch 23A: Feb 20 to March 24
• Batch 23B: May 22 to June 23
  
• Batch 23C: Aug 7 to Sep 8
  
• Batch 23D: Nov 6 to Dec 11
  

​- Training classes are offered online via a video conferencing platform. Confirmed participants will be sent the log in credentials.
- 10 modules, 5 role plays, with short breaks each session. All volunteers are required to complete all 10 modules and 5 role plays to finish the program.

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Delivery & Evaluation

Each session comprises:
- Online lecture & discussion via video conferencing
- Supervised role play practice
- Assessments & feedback based on quality checklist
- Practice assignments

Participant Evaluation:
​30% Post-lecture Tests
30% Role play assessments
20% Final Exam (written) 
20% Final Exam (role play)

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Training Fee Options
vs
​Requirements

Option 1: FULL PAY
​
Php 8,000 (w/ Installment option)
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.

​Total of 96 volunteer hours.

 Option 2: PARTIAL SUBSIDY
​
Php 4,000 (w/ Installment option)
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​
Additional 64hrs of service in other programs in exchange of subsidy
provided.

Total of 160 volunteer hours.

Option 3: FULL SUBSIDY

Get trained for FREE
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​
​Additional 128hrs of service in other programs in exchange of subsidy
provided.​

Total of 224 volunteer hours.

Upon successfully finishing all course, practicum, and/or service requirements,
you'll receive a Certificate of Completion and an opportunity to continue
serving the community ​as a certified Crisis Line responder.

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For questions and more information, you may email us at:
helpline@in-touch.org

*Limited slots per training batch.

Interested to join the next batch? Sign up to be scheduled for an online interview! 

Sign-up

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Have you ever called our Crisis Line before? If yes, we'd like to know how your experience was. Don't worry! The survey is anonymous and we respect your privacy. Your feedback will help us improve our services so, please, feel free to express yourself and share your insight through the feedback form.

You matter to us, your well-being matters to us.

https://tinyurl.com/mufvdtrd​