Crisis Line is a free service offered by In Touch Community Services, 
a non-profit, non-governmental organisation geared towards improving the mental health of our community.

Every day, Crisis Line responds to stress-related issues by giving free and confidential helpline support, community information, and referral services to those in need. Our professionally trained helpline responders have gone through a comprehensive training program that helps them give callers the specific help they need.

We hold yearly volunteer trainings and are on the lookout for volunteers to help man the hotline. ​Interested? Read on!

---

---

Minimum requirements to volunteer:
​

• At least High School graduate or 19 years of age.
• The maturity and stability needed to function adequately in crisis intervention.
• Acceptance through volunteer application form and personal interview.
• Completion of training course provided. Selection process will continue through the training program. 
• Basic technological confidence to understand and utilize online tools and platforms. 

Responsibilities of a volunteer helpline responder:

• ​To provide immediate telephone response (counseling, information, or referral).
• To help individuals in any type of crisis.
• To encourage the callers' own problem solving methods.
• To explore alternatives and possible consequences realistically.
• To refer persons with emergency health-related or social problems to the appropriate resource.
• To obtain information on welfare and/or mental health related programs in the community.​

---

Schedule

2020 Saturday schedules:
1st: Feb 15 to Mar 14 (Completed)
2nd: Jun 6 to Jul 4 (Completed)
3rd: Sep 26 to Oct 24
(Online training. Limited slots only.)

​- Training classes now offered online via video conferencing platform.
- 5 consecutive Saturdays, 9am to 5:30pm, with breaks in between including 1-hr lunch break. (All volunteers are required to complete all 5 Saturdays.)

---

Delivery & Evaluation

Each session comprises:
- Online lecture & discussion via video conferencing
- Supervised role play practice
- Assessments & feedback based on quality checklist

Participant Evaluation:
​20% Post-lecture Assessments
50% Role play assessments 
30% Final Exams (written & application)

---

Training Fee Options
vs
​Requirements

Option 1: FULL PAY
​
Php 8,000 (w/ Installment option)
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.

​Total of 96 volunteer hours.

 Option 2: PARTIAL SUBSIDY
​
Php 4,000 (w/ Installment option)
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​
Additional 64hrs of service in other programs in exchange of subsidy
provided.

Total of 160 volunteer hours.

Option 3: FULL SUBSIDY

Get trained for FREE
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​
​Additional 128hrs of service in other programs in exchange of subsidy
provided.​

Total of 224 volunteer hours.

Upon successfully finishing all course, practicum, and/or service requirements,
you'll receive a Certificate of Completion and an opportunity to continue
serving the community ​as a certified Crisis Line responder.

---

For questions and more information, you may email us at:
helpline@in-touch.org

*Limited slots per training batch.

Interested to join the next batch? Sign up to be scheduled for an online interview! 

Sign-up

---