IN TOUCH COMMUNITY SERVICES
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TRAIN TO BE A VOLUNTEER!

CRISIS LINE
​VOLUNTEER TRAINING

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Crisis Line is a free service offered by In Touch Community Services, 
a non-profit, non-governmental organisation geared towards improving the mental health of our community.

Every day, Crisis Line responds to stress-related issues by giving free and confidential helpline support, community information, and referral services to those in need. Our professionally trained helpline responders have gone through a comprehensive training program that helps them give callers the specific help they need.

We hold yearly volunteer trainings and are on the lookout for volunteers to help man the hotline. ​Interested? Read on!

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Minimum requirements to volunteer:
  • At least High School graduate or 19 years of age.
  • The maturity and stability needed to function adequately in crisis intervention.
  • Acceptance through volunteer application form and personal interview.
  • Completion of training course provided. Selection process will continue through the training program. 
  • Basic technological confidence to understand and utilize online tools and platforms. 
  • Access to own computer equipment (PC or laptop).
Responsibilities of a volunteer helpline responder:
  • ​To provide immediate telephone response (counseling, information, or referral).
  • To help individuals in any type of crisis.
  • To encourage the callers' own problem solving methods.
  • To explore alternatives and possible consequences realistically.
  • To refer persons with emergency health-related or social problems to the appropriate resource.
  • To obtain information on welfare and/or mental health related programs in the community.​

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Schedule

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2021 Schedules: 5 wks, M-W-F (5 to 8:30pm)
1st batch: Feb 22 to Mar 26
2nd batch: May 24 to Jun 26
3rd batch: Aug 9 to Sep 10
4th batch: Nov 8 to Dec 10

(Register now. Limited slots only.)
​- Training classes are offered online via a video conferencing platform. Confirmed participants will be sent the log in credentials.
- 10 modules, 5 role plays, with short breaks each session. All volunteers are required to complete all 10 modules and 5 role plays to finish the program.

Delivery & Evaluation

Each session comprises:
- Online lecture & discussion via video conferencing
- Supervised role play practice
- Assessments & feedback based on quality checklist
- Practice assignments

Participant Evaluation:
​
30
% Post-lecture Tests
30% Role play assessments

20% Final Exam (written) 
20% Final Exam (role play)


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Training Fee Options
vs
​Requirements

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Option 1: FULL PAY
​

Php 8,000 (w/ Installment option)

- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.

​Total of 96 volunteer hours.
 Option 2: PARTIAL SUBSIDY
​

Php 4,000 (w/ Installment option)
- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​

Additional 64hrs of service in other programs in exchange of subsidy
provided.

Total of 160 volunteer hours.
Option 3: FULL SUBSIDY

Get trained for FREE

- Required 96hrs practicum to be completed w/in 6mos, 
- Required to attend at least 4 monthly virtual peer meetings.
​
​Additional 128hrs of service in other programs in exchange of subsidy

provided.​

Total of 224 volunteer hours.
Upon successfully finishing all course, practicum, and/or service requirements,
you'll receive a Certificate of Completion and an opportunity to continue
serving the community ​as a certified Crisis Line responder.

For questions and more information, you may email us at:
helpline@in-touch.org
*Limited slots per training batch.

Interested to join the next batch? Sign up to be scheduled for an online interview! 
Sign-up

In light of the current COVID19 situation, In Touch will be operating in flexible working arrangement as we strive to provide continuing support and care for your mental and emotional well-being in these times of crisis. For everyone's safety, we highly encourage counseling via telephone or web/online video conferencing to limit the risk of exposure. Face-to-face counseling will be managed on a case-to-case basis with your assigned counselor.
You may use our online booking form via the button below
or get in touch with us by calling the appropriate contact numbers.
NOTICE: Our telephone lines are currently down. Please call us at 0956-053-4257.___NOTICE: Our telephone lines are currently down. Please call us at 0956-053-4257.___ NOTICE: Our telephone lines are currently down. Please call us at 0956-053-4257.
book a session

For counseling appointment requests, call:
(+63 2) 8893-1893 / 0917-863-1136 / 0956-053-4257
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For inquiries on EAP services, call (+63 2) 8893-1893
To current EAP clients, please call your 24/7 EAP Helpline numbers. 
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​For any emergencies or to get urgent help, call our 24/7 CRISIS LINE.
​Our trained responders are on standby to assist you.

Crisis Line # +63 2 8893 7603 | +63 917 800 1123 | +63 922 893 8944 CL Landline CL Globe CL Sun CL FB Page CL Tweeter CL email
Crisis Line # +63 2 8893 7603 | +63 917 800 1123 | +63 922 893 8944

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  • Home
  • About us
  • Counselors
  • Services
    • Counseling
    • Crisis Line
    • Training
    • Crisis Response
  • For Employers
  • For Expatriates
  • TRAININGS
    • Crisis Line Training
    • Solution Focused Brief Therapy Workshop >
      • SFBT Workshop Level 1 Part 1
      • SFBT Workshop Level 1 Part 2
      • SFBT Workshop Level 2 Part 1
  • Contact Us
  • Coping during Covid
  • Volunteer