Crisis Line is a free service offered by In Touch Community Services, 
a non-profit, non-governmental organisation geared towards improving the mental health of our community.

Every day, Crisis Line responds to stress-related issues by giving free and confidential helpline support, community information, and referral services to those in need. Our professionally trained helpline responders are made up of multicultural volunteers who have gone through a comprehensive training program that helps them give callers the specific help they need.

We hold yearly volunteer trainings and are on the lookout for volunteers to tend to the hotline. ​Interested? Read on!

---

---

Minimum requirements to volunteer:
​

• At least High School graduate or 19 years of age.
• The maturity and stability needed to function adequately in crisis intervention.
• Acceptance through volunteer application form and personal interview.
• Completion of training course provided. Selection process will continue through the training program. 

Responsibilities of a volunteer helpline responder:

• ​To provide immediate telephone response (counseling, information, or referral).
• To help individuals in any type of crisis.
• To encourage the callers' own problem solving methods.
• To explore alternatives and possible consequences realistically.
• To refer persons with emergency health-related or social problems to the appropriate resource.
• To obtain information on welfare and/or mental health related programs in the community.​

---

Schedule

2020 Saturday schedules:
1st: Feb 15 to Mar 14
2nd: Jun 20 to Jul 18
3rd: Sep 19 to Oct 17

- Forty (40) hours per training schedule
- 5 sessions/days
  (Saturdays, 9am to 6pm)
- 8-hours per session (plus 1-hr lunch break)

---

Delivery & Evaluation

Each session comprises:
- Advanced self-study on participant textbook
- 10-item pre-lecture comprehension test
- Classroom discussion/review
- Role play application
- Assessment & feedback based on quality checklist.

Participant Evaluation:
​
20% Comprehension Assessment
50% Role play assessment checklist
30% Final Exams (written & oral)

---

Training Fee Options
vs
​Requirements

Option 1: FULL PAY
​
Php 8,000 (w/ Installment option)
Required 96-hrs practicum to be completed w/in 8mos,
Required to attend 6 monthly peer meetings
​(for quality & care)

Option 2: PARTIAL SUBSIDY
​
Php 4,000 (w/ Installment option)
Required 96hrs practicum
​+ 64hrs service in exchange of subsidy
160-hrs total to be completed w/in 12mos,
Required to attend 10 monthly peer meetings (for quality & care)

Option 3: FULL SUBSIDY

Get trained for FREE
Required 96hrs practicum
​+ 128hrs service in exchange of subsidy
224-hrs total to be completed w/in 18mos,
Required to attend 16 monthly peer meetings (for quality & care)

*Given the subsidized training offerings, we may not be able to provide lunch during the 5 Saturdays.
Only light refreshments will be served (e.g. coffee, tea, water, biscuits or cookies).
You are encouraged to bring your own meals or buy from nearby concessionaires across the road.

Upon successfully finishing all course, practicum, and/or service requirements,
you'll receive a Certificate of Completion and an opportunity to continue
serving the community ​as a full-fledged Crisis Line helpline responder.

---

For questions and more information, you may email us at:
helpline@in-touch.org

*Limited slots per training batch.

​
Interested to join the next batch? Sign up for our waitlist! 
Upon signing up, you will be contacted for the next training and interview schedules.

Sign Up for Waitlist

---

Venue

Training will be held at:
​
​In Touch Community Services,
48 McKinley Road, Forbes Park, Makati City 1219 Philippines
​(at the Church of the Holy Trinity offices, across San Antonio plaza)