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Local Business Relationship Manager
​​EAP/EWP Business Unit (Local Business Unit- LBU/EWP)
​Full Time
​Makati, Philippines
​Gross Salary: commensurate with similar roles at local NGO organizations, includes gov’t benefits and HMO at end of probationary period.

STATEMENT OF PURPOSE
Established in 1980, In Touch’s vision is that all people value mental health and emotional well-being and are able to access high-quality mental health services. In Touch contributes to this vision of enabling individuals to have healthy coping mechanisms and realize their potential by offering care directly to those in need; through developing more capacity in the Philippines of professionals and non-professionals alike to provide care and/or refer; and by advocating, educating and raising awareness of the importance of mental health and emotional well-being (“Well-Being Matters”).

ROLE SUMMARY
The Local Business Relationship Manager is responsible for building and maintaining relationships with organizations (businesses, schools, non-profits, etc.)  located in the Philippines that do not have EAP contracts with the Global Providers in the EAP unit. 

The key duties include identifying and marketing to grow the direct client base while partnering with other In Touch units to ensure the timely and effective delivery of services. Together with the Executive Director, the LBU Manager formulates the best business model that maximizes profits while considering local trends and In Touch/s capabilities and cost structure. The LBU Manager is expected to develop and maintain strong, long-lasting relationships with direct local clients, through delivery of value-added Mental Health solutions. 

Without the constraints of the Global Contracts, the LBU Manager can market and package the full-breadth of In-Touch’s products and is expected to be consultative and creative in this endeavor. 

The LBU Manager is expected to be a Mental Health advocate in the business community and demonstrate strong team and leadership behaviors within the In-Touch community. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned as needed. 



BUSINESS MODEL

• Understand the Mental Health trends in the Philippines, the Mental Health Act, and the competitive market environment in order to develop a comprehensive yet flexible business plan for the Unit that leverages In Touch’s strategic strengths.
  
• Leverage best practices of its partner EAP team but without the barriers imposed by the Global Contract proactively grow revenue opportunities; i.e. can sell and package any and all of In Touch products and services. 
  
• Understand the needs of the clients and prospects and the product offerings of In Touch. Be able to package solutions that maximize revenue potential and manage costs; standardize solutions as much as possible.
  
• Prepare growth and profitability account strategies. 
  
• Ensure the contractual arrangements with any LBU clients is not in violation of any Global EAP contract. 
  

RELATIONSHIP MANAGEMENT- External Focus (Pro-Active, Marketing, Consultation, Competitive Advantages, Service Standards, Negotiate Contracts)

• Be known as the point of contact for the Local Business clients and prospects and as such be responsible for ensuring clients/prospects are delighted with our service.
  
• Be timely in responding to any requests/needs.
  
• Be proactive in developing and seeking new partnerships. Develop a proactive marketing strategy. 
  
• Although packaging standardized products as much as possible, be solution-focused and consultative to the client/prospect.  
  
• Maintain a data base of clients and prospects; proposals and responses; solutions that are considered benefits and advantages; reasons for choosing or not choosing In Touch. 
  
• Negotiate contracts and pricing to a win/win solution. 
  
• Resolve issues as they arise.
  

ACCOUNT MANAGEMENT- Internal Focus (RM/PM operational standards, Financial Management, Quality Control, Team Player/Leader)

• Adhere to the internal RM/PM operating model. Partner to ensure the PMs understand the needs of the clients and delivery standards. Together, monitor standards and quality and drive toward delivery excellence. 
  
• Support any back-end operational needs that arise from LBU clients, i.e. finance, operations.
  
• Timely submission of internal reports.
  
• Manage within your unit’s allocated annual budget. 
  
• Be a good partner/leader with the rest of the In-Touch team.
  
• Manage and develop your team member(s), if applicable, to achieve a satisfactory VOE (voice of employee).
  
• Apply process improvements as needed. 
  
• With counsel, develop new standard contracts, as needed. 
  

OTHER

• Be an advocate for Employee Well-Being (EWP)/”Well-Being Matters”/In Touch’s Mission/Vision)
  
• Embed advocacy in the annual Business Plan. 
  
• Initiate discussions for new products and services in alignment with In Touch’s Mission and Vision that arise from client discussions and market trends. 
  

QUALIFICATIONS/SKILLS/REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. 

• A business-minded person with passion to support mental health in the workplace
  
• Pro-active, marketing and client focused approach
  
• Ability to problem solve, innovatively
  
• Self-starter with willingness to take initiative, overcome challenges, seek excellence; be responsible
  
• Effective communication and presentation stills
  
• Time-management and organizational skills; meet deadlines, use technology tools, gets things done; focuses on the right things to do
  
• Seeks understanding, empathic and compassionate, in order to be consultative
  
• A team player with leadership qualities
  
• Ability to motivate and inspire others without having organizational authority 
  
• Financial acumen
  

EDUCATION and/or EXPERIENCE

• Minimum 3 years Account/Relationships Management in a corporate environment
  
• Demonstrated ability to manage resources (people, finances, equipment)
  
• Meets or exceeds targets and goals
  
• Degree in a relevant field (i.e. Business Management, Finance, Marketing, Psychology) 
  

VALUES

• Committed to the Vision and Mission of In Touch
  
• Has a genuine interest to help others
  
• Has attitudes and behaviors aligned with In Touch’s culture of inclusiveness, transparency, respect, non-judgment, development, cooperation, etc. 
  
• Values partnerships and building relationships
  
• Committed to excellence and delivering high quality standards
  
• Adheres to established policies and procedures
  
• Willing to identify, motivate and influence change as needed ​
  

How to apply: Interested and qualified individuals, please send your CV and cover letter to: applications@in-touch.org
Applications will be accepted until: January 10th, 2021.