We at In Touch are committed to protecting and respecting your personal data privacy, while being at the forefront of complying with the Data Privacy Act of 2012. In Touch Community Services, Inc. (hereafter referred to as “In Touch”) is a leading provider of mental health services in the Philippines. We provide professional counseling services, Crisis Line (a free telephone counseling service), cross-cultural orientation programs, psycho-educational workshops, trainings/talks and an employee assistance program. We create and maintain records that contain individually identifiable health information about clients. This notice concerns the privacy and confidentiality of those records and the information contained therein.
By using this website: https://www.in-touch.org (the "Website"), you explicitly accept and consent to us, without limitation or qualification, the collection, use, processing and/or transfer of any data provided by you or any data we collect about you in the manner described below. Please read the terms below carefully as it affects your rights and liabilities under law. If you do not accept the terms stated herein or disagree with the way we collect and process personal information collected on the Website, please do not use it. You may withdraw such consent at any time by letting us know at firstname.lastname@example.org. Your withdrawal of consent will not affect the lawfulness of any processing carried out by us prior to such withdrawal.
Information collected: We may collect, process, store and use the following information to ensure effective service:
Basic information that directly ascertains the identity of an individual. This includes but is not limited to your name, address, contact information, age, gender, date of birth, marital status, nationality and religion
Health/medical history e.g. presenting issues, past medical history, current medications or treatment record, family medical history
Laboratory and diagnostic test results
Legal and financial Information
Relevant information of spouse, guardian or kin
Social security and other government identification numbers
Other information necessary to ensure effective delivery of healthcare
Data is collected through various means including verbal, written, telephonic or electronic forms or through our website. All information that has been provided from the first contact with In Touch through to the services provided and billing process becomes part of client data.
Purpose: We use information held about the client in the following ways:
To offer suitable counseling appointments and to match clients and counselors
To notify clients about changes to appointments and other changes to our services
To provide timely, reliable and professional counseling services
To ensure a multi-disciplinary management team, where necessary
To respond to any inquires from the client
To seek feedback on the experience of counseling with us, to improve our services
To administer our service including legal and financial control, data analysis, survey and research purposes
To fulfill our administrative, legal and contractual obligations as an employer
To fulfill reporting requirements such as information about certain conditions that may be reported to the Department of Health or other agencies as mandated and authorized by laws and regulations. Your health information may also be disclosed to the Philippine Health Insurance Corporation (Phil Health) as required by law.
A signed Informed Consent Form will be required from the client or an authorized representative prior to the use of personal data for purposes other than those stated above.
Storage and security of data: In Touch makes all reasonable arrangements to ensure that personal data in our possession or under our control is protected against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. All paper forms and correspondences are kept in secured filing cabinets on our premises whereas electronic records are stored on our on-site computer servers, access to which is limited to authorized personnel only. Unfortunately, the transmission of information via Internet is never completely secure. Although we do our best to protect the information using standard protocols and encryption, we cannot guarantee the security of the data transmitted to us via email, including completed forms sent via email. Any such transmission is at your own risk. On receiving information, In Touch applies strict procedures and security features to prevent unauthorized access.
Sharing: We will not share any information about you with other organizations or people, except in the following situations:
Your written consent has been obtained
There is a reasonable cause to suspect child abuse/neglect
There is a risk of suicide
There is a threat of imminent physical injury to yourself or another person
There is a legal responsibility for the therapist to release information contained in records
There is a necessity to protect our interests
This policy only applies to data collected by In Touch. Third party agents, and websites which are linked to ours, are not covered by this policy.
Retention period: Personal notes, client notes and other documentation are destroyed seven years after the end of counseling if no contact or updates have been received from the client, or otherwise as requested by the client.
Rights: As provided under the Data Privacy Act of 2012, you have the following rights in connection with the processing of your personal data:
You have the right to be informed if your personal data is being or has been processed.
You have the right to object to the processing of your personal data or withdraw consent that may have been given for direct marketing, trainings or research. You may also opt not to receive any marketing information from us.
You have the right to reasonable access, upon written request, to the contents of your personal data that was processed and the manner by which this was processed, as well as the sources from which this was obtained, the recipients and reasons for disclosure.
You have the right to rectify any error in your personal data and if warranted, request immediate rectification, unless the request is vexatious or otherwise unreasonable.
You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data from our database if your personal data is: incomplete, outdated, false, or unlawfully obtained; being used for purposes not authorized by you; subject to unlawful data processing; or if your rights have been violated.
You have the right to obtain from us a copy of the data that is processed in an electronic or structured format.
You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data.
You have the right to file a complaint about the processing of your personal information. If we do not satisfactorily deal with your complaint, then you may contact and raise your privacy concerns to the National Privacy Commission through the website www.privacy.gov.ph.
Upon death or incapacity, your rights may be transferred to your lawful heirs.
Cookies: Text files placed on your computer to collect standard Internet log information and visitor behavior information are called cookies. This information enables us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse the website. This information is also used to track visitor use of the website and to compile statistical reports on website activity, allowing us to improve the website.
Most browsers are initially set to accept cookies. If you prefer, you can set your browser not to accept cookies. You can remove cookies from your browser or change your settings so that the browser informs you when cookies are accepted. If cookies are disabled, some of our website features may not function.
Changes to the statement: We reserve the right to change the terms of our Notice of Privacy Practices at any time. We will provide you with a copy of the revised Notice of Privacy Practices by posting a copy on our website.
Contact information: For all inquiries and other concerns regarding data privacy, you may send an email to email@example.com.