Data Privacy Notice
We at In Touch are committed to protecting and respecting your personal data privacy,
while being at the forefront of complying with the Data Privacy Act of 2012.
In Touch Community Services, Inc. (hereafter referred to as “In Touch”) is a leading provider
of mental health services in the Philippines. We provide professional counseling services,
Crisis Line (a free telephone counseling service), cross-cultural orientation programs, psycho-
educational workshops, trainings/talks and an employee assistance program. We create and
maintain records that contain individually identifiable health information about clients. This
notice concerns the privacy and confidentiality of those records and the information
Information collected: We may collect, process, store and use the following information to
ensure effective service:
Data is collected through various means including verbal, written, telephonic or electronic
forms or through our website. All information that has been provided from the first contact
with In Touch through to the services provided and billing process becomes part of client
Purpose: We use information held about the client in the following ways:
A signed Informed Consent Form (ICF) will be required from the client or an authorized
representative prior to the use of personal data for purposes other than those stated above.
Storage and security of data: In Touch makes all reasonable arrangements to ensure that
personal data in our possession or under our control is protected against unauthorized
access, collection, use, disclosure, copying, modification, disposal or similar risks.
All paper forms and correspondences are kept in secured filing cabinets on our premises
whereas electronic records are stored on our on-site password-protected computer servers,
access to which is limited to authorized personnel only.
Unfortunately, the transmission of information via Internet is never completely secure.
Although we do our best to protect the information using standard protocols and
encryption, we cannot guarantee the security of the data transmitted to us via unencrypted email,
including completed forms sent via unencrypted email. Any such transmission is at your own risk.
On receiving information, In Touch applies strict procedures and security features to prevent
Sharing: We will not share any information about you with other organizations or
people, except in the following situations:
This policy only applies to data collected by In Touch. Third party agents, and websites which
are linked to ours, are not covered by this policy.
Retention period: Personal Information are retained only for as long as necessary for the
fulfillment of the purposes for which date was obtained, or for the establishment, exercise
or defense of legal claims, or for legitimate business purposes, or as provided by law.
Rights: As provided under the Data Privacy Act of 2012, you have the following rights in
connection with the processing of your personal data:
Cookies: Text files placed on your computer to collect standard Internet log information and visitor
behavior information are called cookies. This information enables us to distinguish you from other users
of the website, which helps us to provide you with a good experience when you browse the website.
This information is also used to track visitor use of the website and to compile statistical reports on
website activity, allowing us to improve the website.
Most browsers are initially set to accept cookies. If you prefer, you can set your browser not
to accept cookies. You can remove cookies from your browser or change your settings so that the
browser informs you when cookies are accepted. If cookies are disabled, some of our website
features may not function.
Changes to the statement: We reserve the right to change the terms of our Data Privacy
Notice at any time. We will provide you with a copy of the revised Data Privacy Notice by
posting a copy on our website.
Contact information: For all inquiries and other concerns regarding data privacy, you may
send an email to DPO@in-touch.org.
For counseling appointment requests, call:
(+63 2) 8893-1893 / 0917-863-1136 / 0998-841-0053
Kindly note that these numbers are only available for calls and unable to receive messages
For inquiries on EAP services, call (+63 2) 8893-1893
To current EAP clients, please call your 24/7 EAP Helpline numbers.